Support Services

The Support Services Bureau manages dispatch for police and fire, crime trend analysis, warrants, records and crime analysis, community resource programs, youth programs, Volunteers in Police Service (VIPS) program, victim services, Chaplains program, animal calls for service, nuisance, code violation, and rabies control. The Support Services has a Community Resource Team.

This team provides home inspections and conducts presentations to citizens on crime prevention.

The Citizen Police Academy Alumni Association (CPAAA) is a police department sanctioned organization that works with the Community Resource Officer to support community programs like Blue Santa, National Night Out, Safety Events, and many other programs. They are often the first responders to assists when needed in any emergency.  Many CPAAA members volunteer to work in jobs internal to the police department.

All volunteer groups wear special attire that defines their volunteer group.  They are recruited through our VIPS Program.  Volunteer hours are reported monthly through our VIPS Volunteer Coordinator.

Communications Division

The Communications Division is comprised of Communications Team Leaders and Communications Operators. The communications operators (dispatchers) are divided into four (4) teams and work twelve-hour shifts. They are the first contact of all 911 calls made from within the city limits of Georgetown. They are responsible for all radio communications for both the Police and Fire Departments and dispatch all priority and non-priority calls for service to the respective departments. Other services they perform are after-hours emergency or non-emergency calls for service for Georgetown Utilities, Animal Control, Municipal Court and Parks and Recreation. They also assist with coordinating EMS calls through Williamson County Sheriff’s Department.

Community Resource Team

The Community Resource Team was implemented to create a formal proactive crime prevention element for the department. They are tasked with conducting business and home security inspections, providing written reports of recommendations for crime prevention strategies, and conduct public education city-wide on a variety of other crime prevention related issues. They offer programs to our citizens, such as: Stranger Danger, Neighborhood Watch, National Night Out, Blue Santa, Citizens Police Academy, Operation Safechild, Park Rangers, and Law Enforcement Field Day. The Citizen Police Academy Alumni Association (CPAAA) serves as an extension to this team by providing volunteer support for all programs and assisting with CPA classes.

Park Rangers

The City of Georgetown is a pedestrian friendly place, with many scenic parks and existing and future Hike and Bike Trails. The Park Ranger Program is designed to help citizens feel safe when in our parks and Hike and Bike Trails and to promote the desire of citizens to utilize these facilities.

They are volunteers driving golf carts in the City’s parks and hike and bike trails. They are the eyes and ears of the Georgetown Police Department and report any incidents as they find them.

School Resource Officer

The School Resource Officer (SRO) position is a partnership between the Georgetown Police Department and the Georgetown Independent School District. The SRO is responsible for the safety of the students, staff and visitors at the Georgetown High School. The duties of the SRO include: monitoring campus safety and security, serving as a law enforcement resource for the students and faculty, providing a safe learning environment, and enforcing criminal law violations.

Special Operations Division

The Special Operations Division is responsible for the implementation and maintenance of community oriented programs such as Public Education, Lake Patrol, and Explorers. The division also maintains the positions of School Resource Officer, Warrant Officer and Community Resource Officers.